Client Relations Manager( 2024 - Present )
Farhan Rahman is the Client Relations Manager at Westminster Immigration Center, where he plays a vital role in building and maintaining strong relationships with clients, ensuring their needs are met with professionalism and efficiency. With a background in business communication and strategic account management, Farhan is responsible for client onboarding, satisfaction, retention, and the development of long-term partnerships. Known for his excellent interpersonal skills and customer-first mindset, he effectively coordinates with internal teams to deliver tailored solutions and a seamless client experience. Farhan’s strategic approach to relationship building has contributed to increased client loyalty and revenue growth. His expertise lies in account management, conflict resolution, CRM tools, and client success strategies.
Career Milestones
Senior Account Executive
Rise Communications Ltd.
Managed corporate client accounts, focusing on digital marketing and brand activation projects. Built long-term client relationships that led to repeat business and referrals. Conducted regular meetings to assess client satisfaction and gather feedback. Implemented CRM best practices and improved internal workflow processes, reducing response times by 30%. Played a key role in pitching and closing high-value contracts with local and international clients.
Educational Qualifications
Master of Business Administration (MBA)
BRAC University
Farhan Rahman earned his MBA in Marketing and Customer Experience Management from BRAC University. During his studies, he focused on consumer behavior, brand communication, and CRM strategies. His final project on “Improving Client Retention through Personalized Engagement in the Service Sector” was praised for its practical application. Participated in international business case competitions and leadership workshops.
Bachelor of Business Administration (BBA)
East West University
Completed BBA in Marketing at East West University. Actively involved in the Business Club and served as Vice President of the Marketing Society. Participated in inter-university case competitions and workshops focused on customer relations and brand development. Gained strong foundational knowledge in business communication and client service management.
Higher Secondary Certificate (HSC)
Dhaka City College
Completed HSC in Business Studies from Dhaka City College with excellent academic standing. Focused on business organization, marketing, and communication studies. Participated in youth leadership programs and inter-college debate competitions, which enhanced his confidence and public speaking skills.
Secondary School Certificate (SSC)
Ideal School and College
Completed SSC from Ideal School and College with a focus on commerce stream. Actively participated in extracurricular activities such as debating, student leadership, and cultural events. These early experiences helped shape his communication and interpersonal skills essential to client relationship roles.
Awards & Achievements
Top Performer – Client Services
Rise Communications Ltd.
Recognized for consistently exceeding client satisfaction KPIs and playing a key role in acquiring major accounts.