Global Relation Officer( 2024 - Present )
Hasibul Islam is a dedicated Relationship Officer at Westminster Immigration Center, where he focuses on maintaining excellent client interactions, assisting with account management, and ensuring a smooth communication channel between clients and internal departments. With a strong customer-centric approach and a background in business communication, Hasibul helps nurture client satisfaction and loyalty through consistent follow-ups, issue resolution, and personalized service. His ability to understand client needs and deliver timely solutions makes him a valuable part of the customer success team. He is skilled in CRM systems, service recovery, and client onboarding processes, and always strives to enhance the client experience through proactive engagement.
Career Milestones
Customer Support Executive
Handled customer queries and complaints through multiple channels including phone, email, and live chat. Maintained a satisfaction score above 90% through efficient resolution and positive communication. Collaborated with technical and operations teams to solve client-facing issues. Gained deep experience in service quality management and conflict resolution.
Sales Associate (Internship)
Supported the regional sales team in client engagement activities and relationship-building initiatives. Assisted in promotional campaigns, data entry, and client feedback collection. Learned practical aspects of sales and relationship development in a fast-paced telecom environment.
Educational Qualifications
Bachelor of Business Administration (BBA)
Daffodil International University (DIU)
Graduated with a major in Marketing, focusing on customer relationship management, brand communication, and business ethics. Participated in case study competitions and marketing fairs. Completed a research project on “The Impact of Relationship Marketing on Customer Loyalty in the Retail Sector.”
Higher Secondary Certificate (HSC)
Adamjee Cantonment College
Completed HSC in Business Studies with strong academic performance. Was active in the business club and participated in inter-college business idea contests and group projects related to customer service.
Secondary School Certificate (SSC)
Uttara High School & College
Completed SSC with a focus on commerce. Participated in co-curricular activities including debate club, quiz competitions, and student coordination teams, developing early communication and leadership skills.